Leadership Managment Essay Example | Topics and Well Written Essays - 1500 words

Leadership Managment - Essay Example .while a satisfied customer brings along with him 3 to 5 customers. Socially active and interactive members are sought for this role and they should be highly friendly towards the customers. More than technical knowledge, the response and handling of customers is important in the customers service assistant position. Proper training and education helps improving the level of customer care and reaping maximum benefits out of the entire situation. Line manager: Line manager position of high importance as well as they ensure the smooth working of the overall organization. Their task is to ensure that the message and instructions are being conveyed accurately from top management and that the lower management and those involved in the frontline delivery are performing according to the requirement. The top management may be faced with an array of situations. Ranging from routine situations to that of emergency and unexpected. Defining the leader and leadership: Leader is the captain of the entire ship. His navigation skills enable achieving the objectives and completing the journey. However his role is not isolated and he is expected to coordinate with the unit itself. Leadership is an integrative process that involves equal participation of the members. Leaders must have the ability to take along the members with him. Involve them in decision making, bring the best out of them and provide them with all the requirements and facilities that are needed by the members in accomplishing the tasks. Leaders are also responsible for the appointment of suitable person for the suitable task. The principle of right man for the right job should be followed and a leader must be able enough to select the... This paper approves that a leader has a list of options to choose from with regard to his leadership style. While some might use the stick and carrot approach, others use total cooperative strategy that is more loosely based on the family structure where each is equal and contributes equally. While the participative theory provides the basis that the leader contributes in equal amount as do the team members. The transactional theory on other side is the contrast where the leader mostly monitors, and responds according to the performance. In such situations the leader more loosely acts as the watch dog and allows the team members to continue working as long as they are going smoothly and instructs them only when the leader feels for guiding and direction and strategy change. This essay makes a conclusion that without a leader an organization cannot expect to survive or work. Leaders are the like the pillars to the building and without them no building can with stand. However leadership without proper team work and team members cannot produce the desired results. A leader may choose any operative leadership strategy and theory as long as it is contributive enough towards the main goal of organization. The performance of team members is directly subject to the leaders’ performance and their responses. Motivation from them and guidance can improve the performance many folds while improper direction and lack of guidance can not only harm the individuals but the organization itself.